Support

Accessibility

We strive to provide individuals with disabilities equal access to our products and services, including through an accessible website. If you have questions, comments, or encounter any difficulty in using our site, please contact [email protected] or call us at 1-800-233-9080.

Adding items to your shopping cart

Simply enter a quantity and click on the “Add to Cart” button. When you add an item to your cart, you will be taken to a screen that shows you the contents of your cart. You’ll see the item you just selected.

You can double check the prices of all items or delete them from your cart. Once you have logged in, you can change quantities and determine which shipping address to use when sending each item.

Your abbreviated shopping cart (on the bottom left of each page) lists the items you currently have added – you can remove these or update the quantity by clicking view all contents or anywhere where there is a shopping cart link. If you return to our site at a later date these items will be kept there. When you log out your cart will appear empty. You will need to log in to view your cart and edit your account details. If you close your browser or shut down your computer you are automatically logged out for your security.

Giga-sized Orders

We strive to keep every product on hand to meet our customer’s demands at all times. However, large orders often require additional lead time. If you are placing a rather large order, it may take additional time for your order to be processed. We will contact you immediately upon receipt of your order to discuss any delays.

Purchase Orders

If you have a purchase order, please fax or mail it to us.

Fax: 866-795-9936
Mail: 17001 W Mercury Street Olathe, KS 66061, Attn: Steve Spangler Orders

Still have questions – check out our Purchase Order FAQ.

Login or Register

At some point before completing your order, you will need to logon or register by clicking on the My Account/Create Account link at the top of page. If you have used this site before, you can enter your logon name (usually your e-mail address) and password. If you haven’t been here before, you can enter your e-mail address and a password and the neccessary address information. Everytime you visit the Steve Spangler Science website after creating your account, you can “place your orders” without re-entering your address.

Checkout

After having logged in and placing items in your shopping cart, you can checkout by pressing the button labeled “Checkout” from the shopping cart page.

This will lead you to a screen that shows you what shipping address(es) will be used, type of payment, and related information. You may also cancel your order on this screen.

Set up your Address Book

After logging on, you can optionally set up multiple shipping addresses. This can make it easy for you to buy gifts for several people at once or to purchase some items for work and others for at home and have everything shipped to the location where you want it. To do this, click the “Address Book” link, located at the top of the page. You can add new addresses by clicking on the Add button and following the directions. To update or delete existing addresses, just select the address from the list and click on the button that describes what you want to do.

Is this site secure?

Yes, Steve Spangler Science uses the internet standard encryption technology to safeguard your privacy and security. For more see our Security Policy.

Please call Toll Free 1-800-223-9080 if you require further assistance.